Privacy Policy

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At FS Assist, we need to process your personal information to run our business and provide you with our services.

We want you to know how we use your data. Below we set out some key information describing what information we hold and how we use it.

What information do we collect?

We ask you to provide your name and work email address. If you provide one, we will also store a telephone number.

Why do we collect this information?

We need to collect contact information from you in order to interact with you as part of our update and support service. The email address you provide is used to identify which company you work for.

If we have approved your sign up to our website but you are not a client, then we will use the information held to contact you regarding our products, for example as part of a sales process or trial period. If you do not wish to be contacted regarding our products then you can contact us and we will remove you from our database.

How will we use your information?

Your information is only used as part of our relationship with you as a client or prospect. Your email address is used to verify access to restricted areas of our website. Your email address and telephone number may also be used to notify you of updates to the software, relevant updates to regulations, and to contact you regarding any support queries you have raised.

Will we share this information?

We do not share your information with any third parties. Your information is held in our database and is only accessible to FS Assist employees. Your password is not stored in plain text and is not accessible or retrievable by FS Assist employees.

How can you edit or delete the information we hold on you?

If you wish to amend or delete the information we hold on you, please contact us. Please note that if you are our primary contact at your company, then we will not be able to delete your information while an active contract is in place without you providing us with an alternative primary contact.